Helpdesk

CONFERENCE TICKET & TICKET DESKS
Conference Tickets (e-tickets) may be purchased at the current rate here. Your personal access authorisation (personalised trade visitor badge and, if applicable, wristband) will be issued to you at the Reeperbahn Festival Ticket Desk upon presentation of your e-ticket and ID.
Opening hours and location of the Festival Village / Ticket Desk:
Heiligengeistfeld, 20359 Hamburg St. Pauli 
Wed., 20 Sept. - Fri., 22 Sept: 9:00-22:00 and Sat., 23 Sept.: 10:00–22:00

TICKET DESK HAMBURG AIRPORT
If you’re arriving by air you may also pick up your personal access authorisation at our Ticket Desk in the Hamburg Airport. The Tickt Desk, located at Hamburg Airport in Terminal 2, is staffed as follows:
Wed., 20 Sept.: 10:00-19:00
Thur., 21 Sept.: 9:00-18:00
Fri., 22 Sept.: 9:00-15:00

ACCESS AUTHORISATIO
Your personal access authorisation will be checked at the entrance of each location. Delegates are given preferential admission at all official Reeperbahn Festival concert locations (subject to venue capacity). Delegates gain admission at larger locations via a separate fast lane and at smaller locations by showing their delegates badge. Both a personalised delegates badge AND a wristband are required to gain admission to official concert locations. To gain access to the sessions and the Reeperbahn Festival Lounge (Sessions Only Ticket), a delegates badge alone is sufficient. If you lose your badge or wristband you are not entitled to admission or to a replacement. You will have to re-register and pay on site at the Ticket Desk.

DELEGATES DATABASE
Questions regarding your registration or the Delegates Database may be sent to registration@reeperbahnfestival.com. You’ll receive your access data for the Delegates Database in a seperate email, (shortly) after your delegates registration.
If you've lost your login data you can order a new password here by using your personal barcode number. Please also check your spam.

HOTEL BOOKING / ARRIVAL
On this page you'll find all the information to book your hotel room in the immediate vicinity of the Reeperbahn Festival.
This page helps planning your individual arrival for Reeperbahn Festival.

REEPERBAHN FESTIVAL LOUNGE / MEETING POINT
The Reeperbahn Festival Lounge is the central meeting point for all delegates attending the Reeperbahn Festival. It is located in the entrance lobby of the ARCOTEL Onyx Hamburg (Reeperbahn 1 A, 20359 Hamburg). The Reeperbahn Festival Lounge is open around the clock. The Delegates Bar is open every day until ca. 2:00 and offers light snacks and reasonably priced beverages for delegates (upon presentation of the delegates badge). The lounge also has a cloakroom (which can be used free of charge), plenty of electrical outlets, and public access PCs.
The official meeting point will be located in front of the Arcotel Onyx.

INTERNET
Complimentary Wi-Fi is available in the Reeperbahn Festival Lounge and in most session venues. Access codes are posted on site.

CATERING
The Catering Area for delegates of the Reeperbahn Festival is located in the Wiener Bistro (Reeperbahn 1, 20359 Hamburg) next to the Reeperbahn Festival Lounge. Breakfast is served from 6:00 to 11:30 and hot meals (including vegetarian and vegan dishes) from 13:00-18:00. Additional special offers for delegates at restaurants/cafes located on and around the Reeperbahn can be found in the Eatery programme soon.

PRINTED PROGRAMMES
Along with your access authorisation you will also receive a Delegates Bag at the Ticket Desk. Among other things, the bag contains the following printed programmes:
- Conference MAG (the new Conference magazine with brand-new topics concerning the music and creative digital industries, with register of the entire Conference programme for professionals visiting Reeperbahn Festival)
- Conference Timetable (daily compact overview of the Conference programme, including timetables, maps and service information)
- Festival Magazine (reports and stories around the Reeperbahn Festival public programme)
- Festival Timetable (daily compact overview of the Reeperbahn Festival public programme)

FOLLOW & SHARE
Facebook: Reeperbahn Festival | Reeperbahn Festival Conference
Twitter: Reeperbahn Festival: #rbf17 |Reeperbahn Festival Conference: #rbfc17
Instagram
Video Channel

RELAX @ REEPERBAHN
Need a nice, relaxing break? Reeperbahn Festival artists and delegates can enjoy classic tension-relieving massages in suite 116 of the ARCOTEL Onyx (1st floor). Can be booked on site (follow the signs) or in advance via SMS to Jenny Sanna +49 (0) 176 - 68282506. Massages can be booked at the following times: Thu., 21 Sept. - Sat., 23 Sept.: 10:00–14:00, 15:00-19:00, 20:00-22:00.

PARTNER PRESENTATIONS @ REEPERBAHN FESTIVAL LOUNGE
The following partners will be present at Reeperbahn Festival Lounge and are available for any queries during Reeperbahn Festival:

GEMA: The association for musical performances and musical reproduction.

Kontor New Media: The leading digital distributor for all kind of media, no matter if it is music, music videos, movies, TV shows, e-books, or audio books.

VIP-Booking: VIP-Booking.com was launched in April 2000 as a B2B resource for Entertainment Industry Professionals. Clients have access to Europe's most comprehensive internet database containing information on artists, venues & promoters, booking & management companies, media, record labels etc.

 

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