FAQ


Tickets

Where do I get my Conference Ticket?

Conference Tickets (e-tickets) may be purchased at the current rate here.
Your personal access authorisation (personalised delegates badge and, if applicable, wristband) will be issued to you at the Reeperbahn Festival Ticket Desk upon presentation of your e-ticket and ID.

Opening hours of the Ticket Desk will be announced in summer 2020.

If you’re arriving by air you may also pick up your personal access authorisation at our Ticket Desk located at Hamburg Airport at baggage claim.
Opening hours of the Ticket Desk, located at Hamburg Airport in Terminal 2 will be announced in summer 2020.

Can I get more information about my access autorisation?

Your personal access authorization (personalised badge and, if applicable, wristband) will be checked at the entrance of each location. A festival wristband is required to gain admission to official concert locations. To gain access to the sessions and the Reeperbahn Festival Lounge (Sessions Only Ticket), a delegates badge alone is sufficient.
Delegates are given preferential admission with their personalised delegates badge and may use the fast lane at larger locations or may show their delegates badge at smaller locations to gain access at all official Reeperbahn Festival concert locations (subject to venue capacity).
If you lose your badge or wristband you are not entitled to admission or to a replacement. You will have to re-register and purchase on site at the Ticket Desk.

How do I reserve a ticket for the Elbphilharmonie concerts?

Find information on how to reserve a ticket for the concerts in Elbphilharmonie during Reeperbahn Festival in the Festival FAQ here

During the festival

Is there a central meeting point?

The Reeperbahn Festival Lounge (open around the clock) is the central meeting point for all delegates. It is located in the entrance lobby of the Arcotel Onyx Hamburg (Reeperbahn 1, 20359 Hamburg) as well as the Delegates Bar (open until circa 2:00 am)
The lounge has a cloakroom, plenty of electrical outlets, and public access PCs as well as complimentary Wi-Fi. The official meeting point will be located in front of the Arcotel Onyx.

Can I get access to free Wi-Fi?

Complimentary free Wi-Fi is available in the Reeperbahn Festival Lounge and in all session venues.  The access code will be posted on site. 

Is there a catering area?

The official catering area for delegates of the Reeperbahn Festival is located in the Wiener Bistro (Reeperbahn 1, 20359 Hamburg) next to the Reeperbahn Festival Lounge. During Reeperbahn Festival, breakfast and hot meals (including vegetarian and vegan dishes) are served.

The Delegates Bar at Reeperbahn Festival Lounge is open every day until ca. 2:00 am and offers light snacks and reasonably priced beverages for delegates (upon presentation of the badge).

Is there a printed programme booklet?

The printed Festival and Conference programme booklet is ready to take along at the Ticket Desk, the Session venues, and the Reeperbahn Festival Lounge.

What luggage can I take with me to the locations and to the Festival Village?

Bags and backpacks up to a size of 210 x 297 mm (equivalent to DIN A4), gym bags and tote bags in standard sizes of 380 x 450 mm (comparable with DIN A3) are permitted.

Exception for registered delegates
Bulky presentation materials and laptop cases may be taken to the following conference events: Sessions, Meetings, Networking Events & Awards.

While visiting the Reeperbahn Festival programme, you can lock your bags for a fee of €2.00 per day in the bag wardrobe of the Festival Village at Heiligengeistfeld.

Opening Hours Bag Wardrobe
Wednesday-Friday: 09:00 am-02:00 am of the following day
Saturday: 10:00 am-02:00 am of the following day

Before and after the festival

What is the Delegates Database about?

All registered delegates of Reeperbahn Festival have access to our free annual Delegates Database which will go online within early summer each year. This tool provides many features for example a list of all registered delegates, a favourites list, an internal messaging system, a delegates news feed and a personal profile. 
Once the database is online, you’ll receive your access data for the Delegates Database in a seperate email, (shortly) after your delegates registration.
Questions regarding your registration or the Delegates Database may be sent to registration@reeperbahnfestival.com. 
If you've lost your login data you can order a new password here by using your personal barcode number. Please also check your spam!

How do I prepare my journey to Reeperbahn Festival?

All information on accommodation and special travel offers for registered delegates during Reeperbahn Festival will be published on our website in spring 2020.

I want my business activities to become an official part of Reeperbahn Festival – where can I get help?

Any company who is planning to create a business or promotion event, meeting, or any other kind of campaign related to Reeperbahn Festival should register at Reeperbahn Festival. The Reeperbahn Festival team can help to find the right set up for your campaign and will take care of making your campaign an official part of Reeperbahn Festival. 

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