FAQ


Where do I get my Conference Ticket?

Conference Tickets (e-tickets) may be purchased at the current rate here.
Your personal access authorisation (personalised delegates badge and, if applicable, wristband) will be issued to you at the Reeperbahn Festival Registration Desk upon presentation of your e-ticket and ID.

Opening hours and location of the Festival Village / Ticket Desk: 
Heiligengeistfeld, 20359 Hamburg St. Pauli
Wed., 20 Sept. - Fri. 22 Sept.: 9:00-22:00 and Sat., 23 Sept.: 10:00-22:00

If you’re arriving by air you may also pick up your personal access authorisation at our Ticket Desk in the Hamburg Airport.
Opening hours of the Ticket Desk, located at Hamburg Airport in Terminal 2:
Wed., 20 Sept.: 10:00-19:00
Thu., 21 Sept.: 9:00-18:00
Fri., 22 Sept.: 9:00-15:00

Can I get more information about my access authorisation?

Your personal access authorisation will be checked at the entrance of each official Reeperbahn Festival location.
Delegates are given preferential admission at all concert locations (subject to venue capacity). Delegates gain admission at larger concert locations via a separate fast lane for delegates and at smaller locations by showing their delegates badge.
Both a personalised delegates badge AND a wristband are required to gain admission to official concert locations. To gain access to the Conference sessions and the Reeperbahn Festival Lounge, a delegates badge alone is sufficient (Sessions Only Ticket).
If you lose your badge or wristband you are not entitled to admission or to a replacement. You will have to re-register and pay on site at the Ticket Desk.

What is the Delegates Database about?

All registered delegates of Reeperbahn Festival 2017 have access to our free Delegates Database which will go online within early summer 2017. This tool provides many features for example a list of all registered delegates, a favourites list, an internal messaging system, a delegates news feed and a personal profile. 
Once the database is online, you’ll receive your access data for the Delegates Database in a seperate email, (shortly) after your delegates registration.
Questions regarding your registration or the Delegates Database may be sent to registration@reeperbahnfestival.com. 
If you've lost your login data you can order a new password here by using your personal barcode number. Please also check your spam!

How do I prepare my journey to Reeperbahn Festival?

On this page you'll find all the information to book your hotel room in the immediate vicinity of the Reeperbahn Festival. 
All partner hotels of the Reeperbahn Festival Conference will be ready to book starting early in 2017.
Special travel packages for your individual arrival for Reeperbahn Festival can be found here

Is there a central meeting point?

The Reeperbahn Festival Lounge is the central meeting point for all delegates attending the Reeperbahn Festival. It is located in the entrance lobby of the Arcotel Onyx Hamburg (Reeperbahn 1 A, 20359 Hamburg). The Reeperbahn Festival Lounge is open around the clock during Reeperbahn Festival.
The lounge also has a cloakroom (which can be used free of charge), plenty of electrical outlets, and public access PCs. 

Can I get access to free Wi-Fi?

Complimentary free Wi-Fi is available in the Reeperbahn Festival Lounge and in all session venues. Access codes are posted on site. 

Is there a catering area?

The official catering area for delegates of the Reeperbahn Festival is located in the Wiener Bistro (Reeperbahn 1, 20359 Hamburg) next to the Reeperbahn Festival Lounge. During Reeperbahn Festival, breakfast is served from 6:00 to 10:30 and hot meals (including vegetarian and vegan dishes) from 13:00-18:00.
Additional special offers for delegates at restaurants/cafes located on and around the Reeperbahn can be found in the Eatery programme, which will be released during summer.

The Delegates Bar at Reeperbahn Festival Lounge is open every day until ca. 2:00 and offers light snacks and reasonably priced beverages for delegates (upon presentation of the badge).

Is there a programme booklet?

Along with your access authorisation you will also receive a Delegates Bag at the Registration Desk. Among other things, the bag contains the following printed programmes:
- Conference MAG (the new Conference magazine with brand-new topics concerning the music and creative digital industries, with register of the entire Conference programme for professionals visiting Reeperbahn Festival)
- Conference Timetable (daily compact overview of the Conference programme, including timetables, maps and service information)

- Festival Guide (overview of the Reeperbahn Festival public programme, including map)

- Festival Timetable (daily compact overview of the Reeperbahn Festival public programme in a timetable)

I want my business activities to become an official part of Reeperbahn Festival – where can I get help?

Any company who is planning to create a business or promotion event, meeting, or any other kind of campaign related to Reeperbahn Festival should register at Reeperbahn Festival. The Reeperbahn Festival team can help to find the right set up for your campaign and will take care of making your campaign an official part of Reeperbahn Festival. 

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