Corona FAQ


Due to current developments we are currently planning the Reeperbahn Festival 2020 in a pandemic-proof version. What does that mean exactly? We would like to give you an overview here.

Please note: Due to the ongoing dynamic situation, new adjustments may have to be made again and again in the coming weeks. This page will be updated continuously.

TICKETS

Festival tickets: Can I cancel my ticket if I feel unsafe due to the ongoing Corona pandemic?

It is important to us that everyone who visits this year's festival does so with a sense of well-being. Therefore, all ticket holders are free to decide whether they would like to keep their ticket (i) for the 2020 festival, (ii) rebook free of charge for the 2021 festival or (iii) cancel their booking. Reeperbahn Festival 2021 will take place between 22 – 25 September.

All ticket holders will be sent a link on 30 June 2020, with which the appropriate selection can be made.

Festival tickets: Can I cancel my ticket if I am not allowed to enter Germany due to the regulations around Corona?

We kindly ask ticket holders who are travelling from abroad to check well in advance whether Germany has imposed entry restrictions in for the country of their departure. Should this be the case, those affected can cancel or rebook tickets for the following year up until 31 July 2020 by using the form provided by us.

We also strongly recommend that you inquire about cancellation deadlines in advance with regard to third-party costs (e.g. hotel accommodation).

Festival tickets: Can I transfer my ticket to the Reeperbahn Festival 2021?

A transferral of tickets to the next year is easily possible without additional costs. All ticket holders will be sent a link on 30 June 2020, with which the transfer can be made.

If ticket holders have a reservation for a concert in the Elbphilharmonie, we strongly recommend this option, as all concerts in the Elbphilharmonie have had to be postponed to 2021 due to the pandemic. Only if tickets are rebooked for 2021 will the reservation for a concert in the Elbphilharmonie remain valid.

Festival tickets: Can I rebook or cancel single tickets from an order to the Reeperbahn Festival 2021?

Confirmation of attendance, rebooking or cancellation is only ever possible collectively for all tickets in an order. The selection that is made therefore always applies to the entire group. If you have any questions, the ticket service is available at tickets@kj.de and Tel. 040 - 413 22 60 (Monday to Friday, 10:00 am to 2:00 pm).

Festival tickets: When will the Reeperbahn Festival 2021 take place?

The Reeperbahn Festival 2021 takes place between 22 – 25 September.

Festival tickets: I would like to continue to observe the developments regarding Corona. When is the latest time I can decide to cancel or rebook my ticket?

All ticketholders will receive an email on 30 June 2020. The decision as to whether the ticket should be kept, transferred to the next year or cancelled can be made with an online form until 31 July 2020. The Reeperbahn Festival 2021 takes place between 22 – 25 September.

Please note: A change at a later date is not possible. The first selection remains valid.

Festival tickets: Do I also get a refund of the ticket costs if the festival has to be cancelled?

If the festival has to be cancelled without substitution, we will reimburse tickets, issue vouchers or process them according to the current legal situation.

Festival tickets: Why do I have to confirm that I want to participate in this year's festival?

In order to guarantee the greatest possible safety of all visitors on site with regard to infection protection, capacity planning will play a decisive role this year. Therefore, in short, we need to know who is involved. Furthermore, we wouldn't like anybody to feel compelled to participate in our pandemic implementation of the festival. This should be a free decision of all visitors.

Festival tickets: Can I participate in the festival if I belong to a risk group?

We recommend that ticket holders belonging to known risk groups inform themselves about our procedure and weigh up the risk themselves. However: We appeal to your sense of responsibility and ask you to choose the option of rebooking or cancellation in case of doubt. Safety first!

All ticket holders are free to decide whether they would like to keep their ticket (i) for the 2020 festival, (ii) rebook free of charge for the 2021 festival or (iii) cancel their booking.

All ticket holders will be sent a link on 30 June 2020, with which the appropriate selection can be made.

Festival tickets: Do I receive a reduction or refund of ticket costs if the scope of the festival programme changes or infection prevention measures lead to restrictions?

All ticket holders will receive an email on June 30, 2020. A free decision can be made via online form until 31 July 2020 as to whether the ticket should be kept for this year's festival, transferred to the next year or cancelled. In case of cancellation, the ticket costs will be refunded.

As soon as ticket holders have decided to participate, they hereby acknowledge the substantial changes regarding the execution (not only concerning the programme and venues) as well as the measures necessary to prevent infection, which are necessary to carry out the festival in a manner suitable for the pandemic. Unfortunately, a reduction, discount or refund of ticket costs is then not possible.

Ticket holders who have a reservation for a concert in the Elbphilharmonie waive their reservation without substitution when participating in this year's festival. If this is not desired, the entire participation in the festival must be rebooked from 2020 to 2021.

Festival tickets: Why are there no more tickets available in the ticket shop?

Due to the pandemic implementation of this year's festival, the capacities at the venues will be greatly reduced. Accordingly, we can only allow a reduced number of visitors.
For those interested who do not yet have a ticket but would like to attend, we have set up a notification function in our ticket shop. As soon as contingents become available, they will be informed by email.

Festival tickets: Can I change the ticket category of my purchased ticket afterwards, e.g. choose a 1-day ticket instead of a 4-day ticket?

If you have any questions regarding rebooking between the different ticket categories, please contact our ticket shop at tickets@kj.de and Tel. 040 - 413 22 60 (Monday to Friday, 10:00 to 2:00 pm). All ticket holders are free to decide until 31 July 2020 whether they want to (i) keep their ticket for Festival 2020, (ii) rebook for Festival 2021 free of charge or (iii) cancel it entirely. Confirmation of attendance, rebooking or cancellation is only ever possible collectively for all tickets in an order. The selection that is made therefore always applies to the entire group.

All ticket holders will be sent a link on 30 June 2020, with which the appropriate selection can be made.

Festival tickets: Will there be the possibility to attend the festival online if I don't want to participate on site?

Once again this year, live streams from selected concerts as well as main program content such as the opening event DOORS OPEN will be available online. However, the exact programme has not yet been determined.

Festival tickets: How do I exchange my ticket into the wristband? Will there be a low contact solution?

Yes, there will be a contactless or low contact solution for the wrapping of the wristband. In addition, controlled queue guidance, distance control and counters equipped with acrylic glass reduce further contact to a minimum. The tools used for electronic registration shall be disinfected after each use.

Festival tickets: How is my information collected so that I can be informed in case of infection?

It is expected that we will collect visitor data such as first name, surname, email address, telephone number and date and time per venue visited in order to be able to inform in case of infection. We are currently working on a digital solution.

Festival tickets: Do I have to expect longer waiting times at the Ticket Desk?

Yes, because of the measures we have to take to prevent infection, there will be severe delays in the process. We therefore ask you to allow considerably more time than usual for the ticket exchange. The festival app will inform you about current waiting times.

Conference tickets: Can I cancel my ticket if I feel unsafe due to the ongoing Corona pandemic?

It is important to us that everyone who visits this year's festival does so with a good feeling. Therefore, all ticket holders (including the trade visitors of the conference) can decide until 31 July 2020 whether they want to (i) keep their ticket for the 2020 festival, (ii) transfer it to the 2021 festival free of charge or (iii) cancel it.
Reeperbahn Festival 2021 takes place between 22 – 25 September.

All ticket holders will be sent a link on 30 June 2020, with which the appropriate selection can be made.

Conference tickets: Can I cancel my ticket if I am not allowed to enter Germany due to the regulations around Corona?

We kindly ask ticket holders who are travelling from abroad to check well in advance whether Germany has imposed entry restrictions in for the country of their departure. Should this be the case, those affected can cancel or rebook tickets for the following year up until 31 July 2020 by using the form provided by us.

We also strongly recommend that you inquire about cancellation deadlines in advance with regard to third-party costs (e.g. hotel accommodation).

More information on entry restrictions can be found here and here.

Conference tickets: Can I transfer my ticket to the Reeperbahn Festival 2021?

A transferral of tickets to the next year will be possible without additional costs. All ticket holders will be sent a link on 30 June 2020 with which they can transfer their tickets.

If ticket holders have a reservation for a concert in the Elbphilharmonie, we strongly recommend this option, as all concerts in the Elbphilharmonie have been postponed to 2021 due to the pandemic. Reservations for the Elbphilharmonie will only remain valid if tickets are rebooked for 2021.

If you have any questions, the ticket service is available at registration@reeperbahnfestival.com .

Conference tickets: When will the Reeperbahn Festival 2021 take place?

The Reeperbahn Festival 2021 will take place between 22 – 25 September.

Conference tickets: I would like to continue to observe the development around Corona. When is the latest time I can decide to cancel or change my ticket?

All ticket holders will receive an email on 30 June 2020. A decision can be made via online form by 31 July 2020 as to whether the ticket should be kept, carried over to the next year or cancelled. The Reeperbahn Festival 2021 takes place between 22 – 25 September.

Please note: A change at a later date is not possible. The first selection remains valid.

Conference tickets: Do I also receive a refund of ticket costs if the festival/conference has to be cancelled at short notice due to an official order?

If the festival/conference has to be cancelled without substitution due to an official order, we will reimburse the tickets, issue vouchers or handle them accordingly according to the current legal situation.

Conference tickets: Why do I have to confirm that I want to participate in this year's festival/conference?

In order to guarantee the greatest possible safety of all visitors on site with regard to infection protection, capacity planning will play a decisive role this year. Therefore, in short, we need to know who is involved. Furthermore, we wouldn't want anyone to feel compelled to participate in our pandemic response. This should be a free decision of each individual.

Conference tickets: Can I participate in the festival if I belong to a risk group?

We recommend that ticket holders belonging to known risk groups inform themselves about our procedure and weigh up the risk themselves. However: We appeal to your sense of responsibility and ask you to choose the option of rebooking or cancellation in case of doubt. Safety first!

All ticket holders are free to decide whether they would like to keep their ticket (i) for the 2020 festival, (ii) rebook free of charge for the 2021 festival or (iii) cancel their booking. All ticket holders will be sent a link on 30 June 2020, with which the appropriate selection can be made.

Conference tickets: Can I continue to purchase conference tickets/sessions only tickets?

Yes, conference tickets/sessions only tickets can still be purchased in our ticket shop (subject to availability).

Conference tickets: Do I receive a reduction or refund of ticket costs if the scope of the festival/conference programme changes or infection prevention measures lead to restrictions?

All previous ticket holders will receive an e-mail on 30 June 2020. A decision can be made via online form by 31 July 2020 as to whether the ticket should be kept, carried over to the next year or cancelled.

As soon as ticket holders have decided to participate, they hereby acknowledge the substantial changes regarding the execution (not only concerning the programme and venues) as well as the measures necessary to prevent infection, which are necessary to carry out the festival in a manner suitable for the pandemic. Unfortunately, a reduction, discount or refund of ticket costs is then not possible.

Ticket holders who have a reservation for a concert at the Elbphilharmonie waive their reservation without substitution when participating in this year's festival. If this is not desired, the entire participation in the festival must be transferred from 2020 to 2021.

Interested parties who wish to purchase a new conference ticket/session only ticket also acknowledge with their purchase that this is a pandemic implementation of the festival/conference, for which neither the programme nor the venues can be guaranteed according to the current situation, and in this respect, they declare their agreement with the necessary measures required for the prevention of infection.

Conference tickets: Will there be the possibility to visit the festival/conference online if I don't want to attend on site?

Selected programme items will be streamed and supplemented by individual pre-produced or live content available exclusively online.

Conference tickets: How do I exchange my conference ticket / sessions only ticket into the entry wristband/badge? Will there be a low contact solution?

Yes, there will be a contactless or low contact solution for the exchange of tickets for wristbands and badges. In addition, controlled queue guidance, distance control and counters equipped with acrylic glass reduce further contacts to a minimum. The equipment used for electronic registration will be disinfected after each use.

Conference tickets: Do I have to expect longer waiting times at the Ticket Desk?

Yes, because of the measures we have to take to prevent infection, there will be severe delays in the process. We therefore ask you to allow considerably more time than usual for the ticket exchange. The festival app will inform you about current waiting times.

ELBPHILHARMONIE

I have a reservation for a concert in the main hall of the Elbphilharmonie. Will the concerts take place?

Together with the international artists we have decided not to hold concerts in the main hall of the Elbphilharmonie this year. For this reason, all five concerts that were scheduled to take place at the Elbphilharmonie this year cannot be held and will be postponed to the Reeperbahn Festival 2021. The weekdays of the concerts will remain the same for 2021.

Ticket holders who have a reservation for one of the concerts will be given the opportunity to postpone their entire attendance at Reeperbahn Festival including the Elbphilharmonie reservation to 2021. Those who would still like to attend the Reeperbahn Festival 2020 unfortunately will have to do without the Elbphilharmonie experience this year with no substitution, as a partial transfer to 2021 is unfortunately not possible.

The affected ticket holders will be informed by email on 30 June 2020.

I would like to postpone my participation in the festival until 2021. What happens to my reservation for the Elbphilharmonie in this case?

Ticket holders who have a reservation for a concert in the Elbphilharmonie and decide to rebook their ticket for next year will postpone their entire attendance at Reeperbahn Festival including the Elbphilharmonie reservation to 2021. The reservation remains valid. All five concerts that were scheduled to take place at the Elbphilharmonie in 2020 will be postponed to next year. Reeperbahn Festival 2021 will take place between 22 – 25 September. The weekdays of the concerts remain the same.

The affected ticket holders will be informed about the exact procedure on 30 June 2020 by email from us.

I would like to confirm my participation in this year's festival. What happens to my reservation for the Elbphilharmonie in this case?

Together with the international artists we have decided not to hold concerts in the main hall of the Elbphilharmonie this year. For this reason, all five concerts that were scheduled to take place at the Elbphilharmonie this year cannot be held and will be postponed to the Reeperbahn Festival 2021. The Reeperbahn Festival 2021 will take place between 22 – 25 September.
If you want to continue to be part of the Reeperbahn Festival 2020, you will unfortunately have to do without the concert in the Elbphilharmonie without substitution, as a partial transfer to 2021 is unfortunately not possible. Should you wish to keep your reservation, you will have to rebook your entire participation in the festival from 2020 to 2021. Rebooking tickets to the next year is possible without additional costs.

The affected ticket holders will be informed of the exact procedure on 30 June 2020.

DURING THE FESTIVAL

How will my festival experience differ from previous years?

The experience will be very different from previous years, as the festival will be implemented in a way that is suitable for the current pandemic. For example, we may have to check visitors' specific festival plans at a later date in order to avoid bottlenecks at individual venues. Due to the measures to be taken in the context of infection protection and the resulting significantly increased logistical effort, there will also be considerable delays in the schedule. Even more than in previous years, we are dependent on the cooperation, understanding and personal responsibility of the visitors.

What measures are being taken on site to prevent infection?

All measures listed here are currently being developed in consultation with the relevant authorities and all participating venues. The safety of visitors, partners, performing artists and employees is always our first priority. Please note that due to the dynamic situation, these regulations may change before the beginning of the festival.

#1 Distance Regulations

Please keep your distance! The standard minimum distance of 1.5 m between two persons from different households applies. Groups of up to four people from two households are permitted to gather without the minimum distance. The distance regulations are determined by fixed points in the rooms (bar tables, markings on the floor, etc.) at each venue.

#2 Compulsory Masks

Currently, masks (mouth-and-nose protection) are compulsory on all paths within the venues that lead past other people, e.g. queues, toilets, counters, ticket desks, i.e. where the minimum distance cannot be maintained without restriction. At the predetermined fixed points in the venues, the wearing of masks can probably be dispensed with, similar to the current situation in restaurants. This is also the case outside the venues.

#3 Stage Situation

It will likely be necessary to maintain a minimum distance of 2 m between stage and audience.

#4 Seating

It may be necessary to add seating to some normally unseated venues. Sitting is compulsory at seated venues, and the respective distance requirements must be observed.

#5 Controlled Entry + Visitor Routing

Entry to venues will proceed in queues with barriers. Distance regulations or alternatively the use of masks will apply. Wherever possible, one-way paths will be used. There will also be separate waiting areas in front of venues. Wherever possible, we are planning to provide visitors to the festival with individual routes in public spaces. Nevertheless, we cannot guarantee that there will be no contact with pedestrians on the street. The police will make sure that the regulations in effect in September are observed in all public areas.
Visitors who are heavily intoxicated or show obvious symptoms of illness will not be admitted. It will also probably not be possible to admit entrance to visitors after the beginning of a concert/programme item this year, for example when other visitors leave the venue.

#6 Bags are not Admitted + No Wardrobe

In order to avoid additional delays due to bag controls, there will likely be a strict ban on bags at the concert venues. The cloakrooms at the venues will also be closed. We are currently examining whether a central drop-off point for bags can be established.

#7 Cleaning the Venues

It is expected that all venues will be completely cleared between programme items in order to clean and ventilate them.

Attention: It is to be assumed that the concert evenings will likely be very long and may even start earlier than usual, as the measures described above will no doubt delay entrance and exit to the venues.

How will I be informed in case of infection? Are my movement patterns or data stored?

It is to be expected that we will record visitor data such as first name, surname, email address, telephone number as well as date and time of each venue visited in order to be able to inform in case of infection. We are currently working on a digital solution, which will also be in accordance with data protection law.

Can I have drinks at the venues during the concerts?

At the venues, distance control is determined by fixed points in the rooms (bar tables, markings on the floor, etc.). At the specified fixed points at the venues, comparable to the situation in restaurants, it will most likely be possible to do without masks and consume drinks. So far we are not aware of any restrictions on the serving of alcohol, but we are of course in contact with the relevant authorities.

Will all known venues be hosting concerts at this year's festival?

Unfortunately, some of our venues do not meet the requirements for pandemic-proof visitor screening and will probably not be able to host concerts at this year's festival. There will probably be about 30 venues per festival day. Should there be any changes, we will of course include further venues in our planning. For the implementation of the session programme of the conference, we will in some cases be using new larger locations such as Schmidt's Tivoli and Imperial Theater. Additional meeting areas as well as the outdoor areas of the hotels are currently being planned.

Will there be less capacity at the individual venues?

Yes, due to the pandemic implementation of the festival, the capacities at the venues will be greatly reduced. However, this year we will also be making significant adjustments to the advance ticket sales. Longer breaks between concerts are to be expected. We are currently planning an average of three concerts per venue.

Is it likely that there will be many admission-stops due to lower capacities?

Should there be admission stops, we will inform you during the festival days as usual via the festival app. Overall, it can be assumed that there will always be waiting times and delays at the venues.

Will there still be priority admission for delegates at the venues?

For logistical reasons, there will be no prioritised admission for delegates via the delegates lane this year.

Will there be the Festival Village on the Heiligengeistfeld again?

Yes, the Festival Village will again be located on the Heiligengeistfeld this year. The exact structure and programme content will be announced before the start of the festival.

Is there no danger of infection at all venues and the areas belonging to the festival?

Despite comprehensive precautionary and hygienic measures on site, we cannot currently rule out the existing danger of infection throughout the whole festival site. We have developed a concept for our pandemic implementation, with which we would like to ensure the best possible safety for our visitors. However, with the current lack of research and experience with major events during the Corona pandemic, we cannot provide any guarantee. Participation in the festival is voluntary and at your own risk.

PROGRAMME

What is the programme of this year's festival?

Music

We are planning a total of approx. 350 concerts. Please note that this is fewer than in previous years. The confirmed artists will be published continuously here. With regard to genres, no significant deviations are to be expected, but our otherwise strongly internationally oriented programme will primarily focus on national as well as European acts under the current circumstances.

Arts, Word, Film

We are planning a total of about 30 programme items of arts, word and film. Here, too, we expect a smaller scope than in previous years. The programme items will be announced regularly here. Regarding genres, no deviations are to be expected, but we will likely be presenting fewer international artists.

Conference

In this year's conference programme we will, despite the reduced scope of approx.. 100 Sessions, be addressing all currently relevant topics of the music industry and its neighbouring sectors in the usual manner, in particular, of course, the challenges and issues arising from the Corona crisis.

Please note: Generally, the scope and orientation of the programme as well as the development of confirmations and cancellations may be very dynamic over the next few weeks.

Have there been cancellations by artists for this year's festival?

Unfortunately, yes! Generally, the scope and orientation of the program as well as the development of confirmations and cancellations may be very dynamic over the next few weeks.

The following artists have cancelled their performances at this year's festival: Refused, mxmtoon, Cash Savage And The Last Drinks, as well as Tash Sultana (postponed to 2021).

Furthermore, all concerts at the Elbphilharmonie (Alice Phoebe Lou, Anna Calvi, Mine, Niklas Paschburg, RY X) will be postponed until next year.

Is there a chance that artists who have cancelled for this year's festival will play next year?

There is a good chance that artists who have cancelled for this year's festival will play with us next year.

The following acts have already confirmed for the Reeperbahn Festival 2021: Tash Sultana

Furthermore, all concerts in the main hall of the Elbphilharmonie (Alice Phoebe Lou, Anna Calvi, Mine, Niklas Paschburg, RY X) will be postponed until next year.

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