Corona FAQ


Due to current developments we are currently planning the Reeperbahn Festival 2020 in a pandemic-proof version. What does that mean exactly? We would like to give you an overview here.

Please note: New regulations for the containment of the spread of the corona virus were released by the Free and Hanseatic City of Hamburg on June 30, 2020. This FAQ was edited on August 4 2020, due to these regulations and the resulting impact on the implementation of the festival. Due to the ongoing dynamic situation, new adjustments may have to be made again and again in the coming weeks. This page will be updated continuously.

TICKETS

Festival tickets: Can I cancel my ticket if I feel unsafe due to the ongoing Corona pandemic?

It is important to us that everyone who visits this year's festival does so with a sense of well-being. Therefore, all ticket holders were free to decide until July 31st, 2020 whether they (i) keep their ticket for the festival 2020, (ii) rebook for the festival 2021 free of charge or (iii) cancel it. Reeperbahn Festival 2021 will take place from September 22 to 25.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended until August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

Festival tickets: Can I cancel my ticket if I am not allowed to enter Germany due to the regulations around Corona?

We kindly ask ticket holders who are travelling from abroad to check well in advance whether Germany has imposed entry restrictions for the country of their departure. Should this be the case, those affected still have the possibility to cancel or rebook tickets for the following year until August 14, 2020. This also applies to ticket holders who have already confirmed their participation. They can contact us at tickets@kj.de.

We also strongly recommend that you inquire about cancellation deadlines in advance with regard to third-party costs (e.g. hotel accommodation).

Festival tickets: Can I transfer my ticket to the Reeperbahn Festival 2021?

A transferral of tickets to the next year is easily possible without additional costs.

All ticket holders received a link for this on June 30, 2020. For all ticket holders who have not yet made a decision, the re-registration deadline has been extended to 14 August 2020.

If ticket holders have a reservation for a concert in the Elbphilharmonie, we strongly recommend this option, as all concerts in the Elbphilharmonie have had to be postponed to 2021 due to the pandemic. Only if tickets are rebooked for 2021 will the reservation for a concert in the Elbphilharmonie remain valid.

Festival tickets: Can I rebook or cancel single tickets from an order to the Reeperbahn Festival 2021?

Confirmation of attendance, rebooking or cancellation is only ever possible collectively for all tickets in an order. The selection that is made therefore always applies to the entire group. If you have any questions, the ticket service is available at tickets@kj.de and Tel. 040 - 413 22 60 (Monday to Friday, 10:00 am to 2:00 pm).

Festival tickets: When will the Reeperbahn Festival 2021 take place?

The Reeperbahn Festival 2021 takes place from September 22 to 25.

Festival tickets: I would like to continue to observe the developments regarding Corona. When is the latest time I can decide to cancel or rebook my ticket?

All ticket holders received an e-mail on June 30, 2020. A decision could be made via link until July 31, 2020 whether the ticket (i) should be kept for the Festival 2020, (ii) should be rebooked to the Festival 2021 free of charge or (iii) should be cancelled.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

Festival tickets: Do I also get a refund of the ticket costs if the festival has to be cancelled?

If the festival has to be cancelled without substitution, we will reimburse tickets, issue vouchers or process them according to the current legal situation.

Festival tickets: Why do I have to confirm that I want to participate in this year's festival?

In order to guarantee the greatest possible safety of all visitors on site with regard to infection protection, capacity planning will play a decisive role this year. Therefore, we need to know who is involved. Furthermore, we wouldn't like anybody to feel compelled to participate in our pandemic implementation of the festival. This should be a free decision of all visitors.

Festival tickets: Can I participate in the festival if I belong to a risk group?

We recommend that ticket holders belonging to known risk groups to inform themselves about our procedure and weigh up the risk themselves. However: We appeal to your sense of responsibility and ask you to choose the option of rebooking or cancellation in case of doubt. Safety first!

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

Festival tickets: Do I receive a reduction or refund of ticket costs if the scope of the festival programme changes or infection prevention measures lead to restrictions?

All ticket holders were free to decide until July 31, 2020 whether they would like to (i) keep their ticket for the 2020 festival, (ii) rebook for the 2021 festival free of charge or (iii) cancel it.

As soon as ticket holders have decided to participate, they acknowledge the substantial changes regarding the execution (not only concerning the programme and venues) as well as the measures necessary to prevent infection, which are necessary to carry out the festival in a manner suitable for the pandemic. Unfortunately, a reduction, discount or refund of ticket costs is then not possible.

Ticket holders who have a reservation for a concert in the Elbphilharmonie waive their reservation without substitution when participating in this year's festival. If this is not desired, the entire participation in the festival must be rebooked from 2020 to 2021.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

Festival tickets: Can I change the ticket category of my purchased ticket afterwards, e.g. choose a 1-day ticket instead of a 4-day ticket?

If you have any questions regarding rebooking between the different ticket categories, please contact our ticket shop at tickets@kj.de and Tel. 040 - 413 22 60 (Monday to Friday, 10:00 to 2:00 pm). Confirmation of (i) attendance, (ii) rebooking or (iii) cancellation is only possible collectively for all tickets in an order. The selection option is therefore always valid for the entire group.

Festival tickets: Will there be a box office on-site?

There will not be a box office on-site this year. However, it will be possible to buy a ticket online in our ticket shop during the event (subject to availability).

Festival tickets: Will there be the possibility to attend the festival online if I don't want to participate on site?

This year we are using digital media to create an unprecedented range of live streams and video-on-demand content by greatly expanding our media production. In this way we intend to make it possible for everyone who cannot attend the festival or can only attend on certain days to experience Reeperbahn Festival as vividly as possible in the virtual world for free.

We will broadcast concerts live on all four days - from venues such as St. Michaelis Church to the open-air stage on the Heiligengeistfeld. Furthermore, you can watch our opening event DOORS OPEN as well as the show and nominee concerts of our international music competition ANCHOR from home. With on-demand videos, which were produced especially for the festival, our national and international showcase partners will introduce you to their new music talents.

Festival tickets: How do I exchange my ticket into the wristband? Will there be a low contact solution?

Yes, there will be a contactless or low contact solution for the wrapping of the wristband. In addition, further contact will be kept to a minimum by controlled queue guidance, distance control and shielded counters.

Festival tickets: How is my information collected so that I can be informed in case of infection?

We will collect visitor information such as first name, last name, email address, phone number, as well as date and time per venue visited in order to notify in case of infection. Data will be collected either by means of a digital questionnaire (preferred), which can be accessed on site with a smartphone via QR code, or by filling out a paper form.

Festival tickets: Do I have to expect longer waiting times at the Ticket Desk?

Yes, because of the measures we have to take to prevent infection, there may be some delays in the process. We therefore ask you to allow more time than usual for the ticket exchange. The festival app will inform you about current waiting times.

Conference tickets: How will my attendance differ from previous years?

The programme for delegates will be exclusively digital this year. All program items will be streamed on September 17 and 18 and supplemented by individual pre-produced content or live content available exclusively online.

Conference tickets: Do I get a reduction or refund of the ticket costs because the programme will be held in digital format only?

Yes, due to the all-digital nature of this year's programme for delegates, all tickets will be either (i) cancelled or (ii) rebooked to the 2021 festival, depending on the wishes of the ticket holders. Afterwards, all interested parties will have the opportunity to re-book a ticket for participation in the digital offer for delegates for a small nominal fee.

If you have any questions, the ticket service is available at registration@reeperbahnfestival.com.

Conference tickets: Where can I buy tickets for the digital programme offer for professionals?

Tickets can now be purchased in our ticket shop for a nominal charge of 13.90 Euro (plus 16% VAT and a sales fee).

Conference tickets: Will professionals have the opportunity to attend the festival programme items on site?

For delegates, who would also like to visit the festival programme on site, we offer a combined ticket for the Reeperbahn Festival Conference Digital and the Reeperbahn Festival in the ticket shop. Herewith the access can be made digital (conference program) and on site (festival program). The ticket for the Reeperbahn Festival Konferenz Digital alone does not qualify for the attendance of the presence program.

Please note: This year there is no priority entrance to venues for ticket holders of the above mentioned combination ticket.

ELBPHILHARMONIE

I have a reservation for a concert in the main hall of the Elbphilharmonie. Will the concerts take place?

Together with the international artists we have decided not to hold concerts in the main hall of the Elbphilharmonie this year. For this reason, all five concerts that were scheduled to take place at the Elbphilharmonie this year cannot be held and will be postponed to the Reeperbahn Festival 2021. The weekdays of the concerts will remain the same for 2021.

Ticket holders who have a reservation for one of the concerts have been given the opportunity to postpone their entire participation in the Reeperbahn Festival including the Elbphilharmonie reservation until 2021. Those who would still like to attend the Reeperbahn Festival 2020 unfortunately will have to do without the Elbphilharmonie experience this year with no substitution, as a partial transfer to 2021 is unfortunately not possible.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

I would like to postpone my participation in the festival until 2021. What happens to my reservation for the Elbphilharmonie in this case?

Ticket holders who have a reservation for a concert at the Elbphilharmonie and have decided to rebook their ticket for next year, postpone their entire participation at the Reeperbahn Festival including Elbphilharmonie reservation until 2021. The reservation remains valid. All five concerts that were scheduled to take place at the Elbphilharmonie in 2020 will be postponed to next year. Reeperbahn Festival 2021 will take place between 22 – 25 September. The weekdays of the concerts remain the same.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

I would like to confirm my participation in this year's festival. What happens to my reservation for the Elbphilharmonie in this case?

Together with the international artists we have decided not to hold concerts in the main hall of the Elbphilharmonie this year. For this reason, all five concerts that were scheduled to take place at the Elbphilharmonie this year cannot be held and will be postponed to the Reeperbahn Festival 2021. The Reeperbahn Festival 2021 will take place between 22 – 25 September.

If you want to continue to be part of the Reeperbahn Festival 2020, you will unfortunately have to do without the concert in the Elbphilharmonie without substitution, as a partial transfer to 2021 is unfortunately not possible.

Should you wish to keep your reservation, the entire participation in the festival must have been rebooked from 2020 to 2021 by July 31, 2020.

Please note: The re-registration deadline for (i) participation, (ii) rebooking and (iii) cancellation has been extended to August 14, 2020. This offer is only for ticket holders who have not yet made a decision.

ON SITE

How will my festival experience differ from previous years?

The experience will be very different from previous years, as the festival will be implemented in a way that is suitable for the current pandemic. For example, we may have to check visitors' specific programme plans at a later date in order to avoid bottlenecks at individual venues. Due to the measures to be taken in the context of infection protection and the resulting significantly increased logistical effort, there may also be delays in the schedule. Even more than in previous years, we are dependent on the cooperation, understanding and personal responsibility of the visitors.

In addition, visitors are unlikely to be able to attend a large number of concerts in one evening as usual.

How many programme items on site can I probably attend?

Due to the more complex admission situation as well as the disinfection and ventilation times to be observed, we cannot implement as many programme items per venue as usual. Nevertheless you can be prepared to experience about two to three programme items per evening. Even more than usual, this year's festival will be about discovering new things: Due to very limited capacities it might not be possible to get into your chosen concert.

What measures are being taken on site to prevent infection?

All measures listed here are currently being developed in consultation with the relevant authorities and all participating venues. The safety of visitors, partners, performing artists and employees is always our first priority. Please note that due to the dynamic situation, these regulations may change before the beginning of the festival.

#1 Distance Regulations

Please keep your distance! The standard minimum distance of 1.5 m between two persons from different households applies. Within groups of up to 10 persons from as many households, the distance regulations outside the venues and waiting areas can be waived. At the venues, distance control will be determined by seating arrangements. These cannot be moved and must be observed accordingly.

#2 Compulsory Masks

Currently, masks (mouth-and-nose protection) are compulsory on all paths within the venues that lead past other people, e.g. queues, toilets, counters, ticket desks, i.e. where the minimum distance cannot be maintained without restriction. At the predetermined fixed seating groups in the venues, the wearing of masks can probably be dispensed with, similar to the current situation in restaurants. This is also the case outside the venues.

#3 Stage Situation

A minimum distance of 2.5 m must be maintained at all times between the artists on stage and the audience.

#4 Seating

With the exception of Spielbudenplatz, Fritz Bühne and Molotow Backyard seats will be provided at all indoor and open-air venues. Generally, we will provide seating groups consisting of two chairs. Should visitors come to the festival in larger groups, they will be asked to split up. Individuals will receive a single seat. Strangers will not be put together. Please note: It is compulsory to use the seats.

#5 Controlled Entry + Visitor Routing

Entry to venues will proceed in queues with barriers. Distance regulations or alternatively the use of masks will apply. Wherever possible, one-way paths will be used. There will also be separate waiting areas in front of venues. Visitors will be greeted at the entrance of the venue and accompanied to their seats.

Wherever possible, we are planning to provide visitors to the festival with individual routes in public spaces. Nevertheless, we cannot guarantee that there will be no contact with pedestrians on the street. The police will make sure that the regulations in effect in September are observed in all public areas.

Visitors who are heavily intoxicated or show obvious symptoms of illness will not be admitted. It will also probably not be possible to admit entrance to visitors after the beginning of a concert/programme item this year, for example when other visitors leave the venue. Visitors who do not comply with the guidelines can be expelled from the venues at any time.

#6 Bags + No Wardrobe

Bags and backpacks up to a size of 210 x 297 mm (equivalent to DIN A4) are permitted. As in previous years,
there will be a bag wardrobe in the Festival Village on Heiligengeistfeld, where visitors can lock their bags for a fee of 2 € per day. For logistical reasons there will be no cloakroom in the venues, so we ask to keep the luggage as small as possible.

#7 Cleaning the Venues

All the venues will be completely cleared between the programme items in order to clean and ventilate them.

Attention: It is to be assumed that the programme items on site will likely be very long and may even start earlier than usual, as the measures described above will no doubt delay entrance and exit to the venues.

How will I be informed in case of infection? Are my movement patterns or data stored?

We collect visitor data such as name, surname, e-mail address, telephone number and date and time per venue visited in order to be able to report in the event of an infection. The procedure is always the same: 1. visitors scan a QR code with their smartphone; 2. they are shown a digital form which they fill in with their personal data; 3. our staff checks whether the data has been registered. If visitors do not have a smartphone with QR code recognition, a paper form can be filled out in advance and handed out at the venue. We will provide a template. One document must be submitted per venue.

Can I have drinks at the venues?

Drinks, including alcohol, will be served at all venues with fixed seating arrangements. However, drinks may only be consumed while seated and not in the room when moving around. We are of course in contact with the relevant authorities concerning further developments about the serving of alcohol.

Will all known venues be hosting concerts at this year's festival?

Unfortunately, some of our venues do not meet the requirements for pandemic-proof visitor screening and will probably not be able to host concerts at this year's festival. There will probably be about 20 venues per festival day. Should there be any changes, we will of course include further venues in our planning. For the implementation of the session programme of the conference, we will in some cases be using new larger locations such as Schmidt's Tivoli and Imperial Theater. Additional meeting areas as well as the outdoor areas of the hotels are currently being planned.

How many outdoor stages will be played?

In total, we plan to use five open-air stages. The approved open-air capacities vary between 30 visitors in the Molotow Backyard and 850 visitors in front of a newly created stage on the Heiligengeistfeld.

Will there be less capacity at the individual venues?

Yes, due to the pandemic implementation of the festival, the capacities at the venues will be greatly reduced. Inside venues, approved capacities range between 35 visitors at Bahnhof Pauli and 500 visitors in the main church St. Michaelis. However, this year we will also be making significant adjustments to the advance ticket sales. Longer breaks between concerts are to be expected. We are currently planning an average of two to three concerts per venue.

Is it likely that there will be many admission-stops due to lower capacities?

Should there be admission stops, we will inform you during the festival days as usual via the festival app. Overall, it can be assumed that there will always be waiting times and delays at the venues.

Will there still be priority admission for professionals at the venues?

For logistical reasons, there will be no prioritised admission for professionals via the delegates lane this year.

Will there be the Festival Village on the Heiligengeistfeld again?

Yes, the Festival Village will again be located on the Heiligengeistfeld this year. The exact structure and programme content will be announced before the start of the festival. For the first time there is also a large open-air location on the Heiligengeistfeld, which has a capacity of 850 visitors.

Is there no danger of infection at all venues and the areas belonging to the festival?

Despite comprehensive precautionary and hygienic measures on site, we cannot currently rule out the existing danger of infection throughout the whole festival site. We have developed a concept for our pandemic implementation, with which we would like to ensure the best possible health safety for our visitors. However, with the current lack of research and experience with major events during the Corona pandemic, we cannot provide any guarantee. Participation in the festival is voluntary and at your own risk.

PROGRAMME

What is the programme of this year's festival?

Music

We are planning a total of about 140 concerts, which is less than in previous years. The confirmed artists will be published continuously here. Our otherwise strongly internationally oriented programme will primarily focus on national as well as European acts.

Arts, Word, Film and Discourse

We are planning a total of about 40 program items of arts, word, film and discourse. Here, too, we expect a smaller scope than in previous years. The programme items will be announced regularly here. Regarding genres, no deviations are to be expected, but we will likely be presenting fewer international programmes.

Conference

This year, our programme for professionals will be exclusively digital. It offers a wide range of talks, sessions, interviews and panels, produced and broadcasted on September 17 and 18 from three live studios on the Reeperbahn with over 200 speakers. Besides many possibilities for digital networking, such as matchmaking functions, digital business lounges or digital events like the VIA Award ensure that the music world remains connected even in the virtual realm.

Have there been cancellations by artists for this year's festival?

Unfortunately, yes! Generally, the scope and orientation of the program as well as the development of confirmations and cancellations may be very dynamic over the next few weeks.

The following artists have cancelled their performances at this year's festival:

  • Balbina
  • Billy Nomates
  • Blaue Blume
  • Boundaries
  • Buntspecht
  • Cash Savage and The Last Drinks
  • Daughters Of Reykjavík
  • Erika de Casier
  • Far Caspian
  • Gender Roles
  • Ghostpoet
  • Glauque
  • Gracie Abrams
  • HAEVN
  • Heisskalt
  • ILIRA
  • JEREMIAS
  • Joshua Burnside
  • Kid Francescoli
  • Kitt Philippa
  • KOKOROKO
  • Kraków Loves Adana
  • Lauran Hibbert
  • Lola Young
  • MEZERG
  • Mind Enterprises
  • Molchat Doma
  • Molina
  • mxmtoon
  • Nabihah Iqbal
  • NOISY
  • Núria Graham
  • ONR
  • Pongo
  • Rangleklods
  • Refused
  • Scott Matthew
  • Shame
  • Shida Shahabi
  • Sinead O'Brien
  • Talk Show
  • Tash Sultana (postponed to 2021)
  • The Howl & The Hum
  • The Snuts
  • Whyte Horses
  • Working Men's Club

We respect the fact that the band Kraków Loves Adana does not want to participate in this year's pandemic edition of the RBF.

Furthermore, all concerts at the Elbphilharmonie (Alice Phoebe Lou, Anna Calvi, Mine, Niklas Paschburg, RY X) will be postponed until next year.

Is there a chance that artists who have cancelled for this year's festival will play next year?

There is a good chance that artists who have cancelled for this year's festival will play with us next year.

The following acts have already confirmed for the Reeperbahn Festival 2021: Tash Sultana

Furthermore, all concerts in the main hall of the Elbphilharmonie (Alice Phoebe Lou, Anna Calvi, Mine, Niklas Paschburg, RY X) will be postponed until next year.

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